SOUL FOOD

TERMS & CONDITIONS

Agreement of Sale

An agreement of sale between Soul Food Spiritual Products and a customer is only valid once payment has been made and the company receives proof of payment. Up until this point, all goods remain the property of Soul Food.

Delivery Policy

Subject to availability and receipt of payment, orders will be processed within one working day.

All orders are dispatched via courier service or international airmail.  A delivery being delayed is not grounds for return or refund.

You accept that in order for us to prove delivery of an order, we do not have to prove that you personally received the goods, but rather that any person at the delivery address signed for the delivery.

Return and Refunds Policy

The provision of goods and services by Soul Food Spiritual Products is subject to availability. In cases of unavailability, Soul Food Spiritual Products will contact you with options.

An order can be cancelled if payment has not yet been made by the customer. Once payment has been made by the customer for an order, the order can only be cancelled before the order has been dispatched by Soul Food Spiritual Products.

If a product is damaged or broken when you receive it, you must inform Soul Food Spiritual Products within one working day of receiving it. We will then make arrangements for a replacement product to be sent to you on our account or to refund you in full for the damaged or broken product.

If you receive the wrong product you must contact Soul Food Spiritual Products within one working day. We will check our system to see whether a miss pack has occurred. If there was a miss pack we will arrange to swap the ‘wrong’ product for the one actually ordered on our account.

Payment Options Accepted

Payment may be made via Visa or MasterCard.

Credit Card Acquiring and Security

Credit card transactions will be acquired for Soul Food Spiritual Products via PayFast Payment Gateway who use the strictest forms of encryption.

Customer Details Separate from Card Details

Customer details will be stored by Soul Food Spiritual Products separately from card details which are entered by the customer on the PayFast secure payment terminal.

Merchant let country and transaction currency

The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. The transaction currency is South African Rand (ZAR).

Responsibility

Soul Food Spiritual Products takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods.

Disclaimer

It is our mission that all information on this website is as accurate and up to date as possible, and that all products promoted cause no harm to our customers or the environment. However, due to the possibility of human and technical error, Soul Food Spiritual Products accepts no responsibility for the accuracy or completeness of the information provided on the website. Neither do we accept responsibility for any adverse reactions that any of our products may cause. While we have taken every reasonable measure to ensure that the products promoted on this website are of the highest quality and safety, the recommendations on this site are not the advice of a medical practitioner. We, therefore, advise the consultation of a medical practitioner if there is ever any doubt as to the use of the products.

Use of the Website

This site may be used by customers to browse the content and products and to make legitimate purchases. Persons may not use this site for any purposes such as fraudulent or speculative transactions or to copy, reproduce, republish or redistribute any of the images or content available on the site.

Country of Domicile

This website is governed by the laws of South Africa, and Soul Food Spiritual Products chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature: info@soulfoodproducts.com

Variation

Soul Food Spiritual Products may, in its sole discretion, change this agreement or any part thereof at any time without notice.